Refund policy

Last Updated: June 29, 2026

Welcome to Pure Snoze. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

30-Day Hassle-Free Returns

We proudly offer a 30-day hassle-free return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item should be returned in its original packaging whenever possible.
  • Proof of purchase or your order number is required.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance or final sale items (if applicable)
  • Personalized or custom-made products
  • Items damaged due to misuse or improper handling

How to Start a Return

To initiate a return, please contact our customer support team:

Pure Snoze
Phone: +1 (661) 550-8146

Please include your order number and the reason for your return. Our support team will provide instructions on how to complete your return.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Exchanges

If you receive a defective or damaged item, please contact us as soon as possible. We will gladly arrange a replacement or exchange when applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will work quickly to resolve the issue.

Return Shipping

If the return is due to our error (such as receiving the wrong or defective item), we will cover the return shipping costs.

For returns due to a change of mind, customers may be responsible for return shipping costs unless otherwise stated.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Pure Snoze
Phone: +1 (661) 550-8146

We appreciate your business and are committed to providing a smooth and worry-free shopping experience.